Trade Discount

We love collaborating with all the talented interior designers and architects that strive to deliver excellence to their clients. We are here to help with any questions and offer a discount on bulk orders.

Shipping

Shipments to the continental US ship out within 1 to 2 business days and will arrive within approximately 6 to 10 business days of purchase via FedEx Ground. Large items such a bathtubs may take an additional 1 to 2 business days to arrive due to the need for extra packaging. Tracking numbers will be sent via email after the order has shipped. Out of stock items will receive an ETA at the time of purchase.

Shipping to Alaska, Hawaii, Puerto Rico and Canada will include an additional charge. For shipping to these locations, please contact clientcare@lucidoluxe.com for arrangements.

Warranty

Limited Lifetime

Premier Copper Products are warranted to the original customer to be free from defects in material and workmanship for as long as the consumer owns their home. Warranty phone number: (877) 251-4486

Return Policy

We offer a 30-day return policy on unused items in their undamaged original packaging from the date of receipt. We recommend that you use your own track-able and insured shipping method. Lucido Luxe is not responsible for shipping fees or lost returns. You will receive a notice when your return has been processed. Read below for return instructions.

Return Instructions

  • Email clientcare@lucidoluxe.com to receive your Return Merchandise Authorization (RMA) number. You MUST HAVE THIS NUMBER for your return to be processed.
  • Ensure that item is unused, uninstalled, and in the undamaged original packaging, including all original items (instructions, mounting hardware etc.).
  • Write RMA number on a piece of paper. Place this and the item to be returned inside a new box to be return shipped to the address below:

Premier Copper Products
23910 N. 19th Ave. Bldg 4, Suite 62
Phoenix, AZ 85085

  • Ship product to the address above using your own track-able and insured shipping method.

Once your return has been received and verified, your return will be processed, and your refund will be issued in the same payment method of purchase.

FAQ

What makes your products unique and different?

Glad you asked! You can read all about our artisan products here.

Where can I go to see what’s new and on trend?

Our bloggers spend all week bringing you the very latest in design and home interiors. Following us will bring what’s hot and trending in décor to your inbox saving you the trouble, which gives you more time to enjoy your beautiful home.

Want to be in the know about what’s new with Lucido?

Follow us on Facebook, Instragram, Twitter and our blog to see the very latest in Lucido offerings and to interact with our community.

Where can I see your products?

Please visit our online shop!

Where is your store?

We do not have a store front, but we offer you a personalized and convenient way to explore the finest in curated, artisan home décor right in the comfort of your armchair. Without budgeting for gas money, you can spend a little more on the finer things; check out our shop here.

Can you tell me more about your factory and suppliers?

For more information about our factory and suppliers click here.

Do you support green design, and are your products sustainably produced?

Sustainability is one of the founding principles of Lucido Luxe. Our products ensure that our world will remain pristine for generations to come. To read more about our commitment to green design, click here.

Can you really ship a copper bathtub to my home?!

Yes we can, we use FedEx Freight straight to your door!

Can you ship to my home in Bora Bora?

Unfortunately we are unable to offer international shipping at this time.

How long will it take to receive my order?

See our shipping guidelines located at the top of this page.

Does Lucido offer a trade discount on bulk orders?

We always appreciate collaborating with talented professional designers and architects who share our love of artisan pieces and we would be happy to offer you a discount. Please call 888-9-LUCIDO or contact us via email at info@lucidoluxe.com for further information.

Do you warranty your products?

We offer a limited lifetime warranty on all Premier Copper Products to the original customer and owner of the home. Please call (877) 251-4486 for more information.

What if my purchase doesn’t work out?

We do offer a standard return policy.